Philosophy of Process

Process is the stored value of an organization.

Process should serve strategy, never the reverse.

Process must be strategically bound by constraints: it must take less than X minutes, it must cost less than X salary, etc. Processes should have a clear outcome, an obvious result that can be measured for success.

A process should only be documented when its steps are critical or non-obvious. If the result can be achieved a variety of ways within the strategic constraints, then allow it. If required, process documentation should be as lightweight as possible while still being actionable. The recipe for the task should be as close to the assigned task as possible.

Recurring processes should be stored in a system and brought back when needed. It should be clear what needs to be done today and who needs to do it.

Processes should be evaluated on an ongoing basis for strategic pruning, and for risk management. If a process error can not be easily undone, the cost of the cleanup should be evaluated against the cost to automate.